Moza Racing Reviews

Absolutely terrible customer service.

I placed my MOZA order on August 15, 2026. It was supposed to be a gift for my wife. After significant delivery delays, the brand-new AY210 yoke base arrived BROKEN, with the landing-gear lever literally broken off.

I immediately contacted MOZA. What followed has been an absurd amount of emails, follow-ups, procedures, waiting, and responsibility being passed from one department to another.

MOZA acknowledged the defective product and agreed to replace it with a brand-new unit. But instead of immediately sending a replacement for a product that arrived broken, they required me to package the defective unit back up, ship it to them, and then wait until their warehouse received and processed it before they would send anything. Their own support explicitly told me I had to return the broken unit and wait for warehouse confirmation before they would ship the replacement.

Fine. I did exactly what they demanded.

Their warehouse received the defective unit back on September 14. I contacted them immediately asking when the replacement would ship. Instead of simply taking responsibility and getting a replacement out the door, I got more vague responses about “stock transfer,” “approval procedures,” the “repair system,” and the warehouse processing the return.

Think about how ridiculous this is: THE PRODUCT ARRIVED BROKEN. MOZA ALREADY APPROVED THE REPLACEMENT. THEY ALREADY HAD THE BROKEN PRODUCT BACK. There was nothing left to diagnose, debate, or approve. Just ship the replacement.

Yet they still made me wait.

On September 18, MOZA told me the replacement was expected to ship that day, or no later than September 20.

Then on September 21 I finally received an email claiming it had shipped—with an estimated 13–18 BUSINESS DAY delivery time, after I had already been waiting since August 15. I specifically asked why, after everything that had happened, they couldn't at least ship the replacement express.

And now, as of September 23, the UPS tracking they provided still shows essentially LABEL CREATED. UPS does not have the package in its possession.

So apparently at MOZA, generating a tracking number counts as “shipping” something even when the carrier doesn't actually have it.

This is exactly what I specifically warned them about in writing: I wanted tracking showing that the replacement had actually been tendered to the carrier, not simply a label being created while the box continued sitting in a warehouse.

The most infuriating part is MOZA’s completely compartmentalized customer-service structure. The person answering the email apparently can't make anything happen. Everything is another department, another warehouse, another approval, another system, another process, another waiting period. Nobody seems empowered—or particularly interested—in simply owning the problem from beginning to end and fixing it for the customer.

And this was not a product I damaged. MOZA sent me a broken brand-new product.

Yet somehow I became the person responsible for doing all the work: taking photos, opening a repair ticket, providing the serial number, packaging the defective item, returning it, monitoring their system, repeatedly emailing support, chasing the warehouse, chasing the replacement, chasing the tracking number, and now apparently chasing UPS pickup as well.

That is backwards.

A company that sends a customer a defective product should be bending over backwards to correct its mistake. Instead, MOZA turned what should have been a simple replacement into a 39-day ordeal.

The hardware may be impressive when it works. I wouldn't know—I still haven't had a properly working unit 39 days after placing my order.

I will not buy from MOZA again.

Not because one product arrived broken. Things can get damaged in manufacturing or shipping. I understand that.

I'm done with MOZA because of how they handled the problem after it happened.

A defective product can happen to any company. Making the customer spend weeks fighting through your internal bureaucracy to get the replacement you already promised is a customer-service failure.

I picked up the Moza wheel setup recently, i’m impressed. For the price, it feels a lot more solid than I expected, especially when you compare it to some of the more expensive options out there. It works well, was easy enough to get going, and doesn’t feel cheap at all. So far, I’m really happy with it

Overall it’s fine, but some of the buttons are sorta awkward to find or reach sometimes. Not a huge deal, just something I noticed while using it.

I’m picky about documentation, but this was actually clear and easy to follow. I found the setup steps quickly and didn’t need to reach out to support, which is always my standard for a good setup experience

The wheel feels really solid and well made overall, which I’m happy with. I did notice a small rough edge on one part, so it’s not totally perfect, but it doesn’t take away too much from the overall quality

The wheel itself is actually good and feels solid when using it. My bigger issue was how unclear the console compatibility was. I had to dig around a lot before buying it, and even then I still ended up needing extra stuff to get it working with my Xbox. Also, the way it was handled was kind of annoying, the box looked like it had been tossed around without much care. It works fine now, but the whole process could’ve been way simpler.

I picked this up from mozaracing.com, and the quick release has been really convenient. Changing wheels only takes a few seconds now, which makes the whole setup feel a lot smoother to use. I’m happy with it overall, and I’d say it’s worth considering if you swap wheels often.

I ordered from mozaracing.com my main worry was the desk clamp. I had a feeling it might shift around once I started driving harder, but I decided to trust my gut and give it a shot. So far, it’s been rock solid on my regular IKEA desk with no sliding or wobbling, even when I’m putting some force into the wheel.
Setup was straightforward, and once I tightened everything down, it just stayed in place. I wasn’t expecting it to feel this secure without a full rig, so that was a nice surprise. Really happy I went with it

I’ve been using my MOZA wheel with iRacing and Assetto Corsa, and setup was simple. I also tried it in F1 23 and, as far as I can tell, everything’s been working fine with no weird issues so far. Happy with it.

I’ve been using my MOZA wheelbase for some long sessions, and the heat management has been better than I expected. It does get a bit warm after a while, but nothing that made me worried or felt like it was struggling.

I ran a 3-hour race last weekend and the force feedback stayed consistent the whole time. I also didn’t notice any annoying fan noise, which was a nice bonus. Overall, I’m happy with it.

I’ve been happy with how easy Moza makes it to upgrade without having to scrap everything and start over. I started with a basic wheel and pedals, then later moved to a nicer rim and added a load cell brake, and it all worked together without much hassle.

Setup was straightforward, which I appreciated because I don’t have a ton of faith in customer service helping much if something gets complicated. For someone who doesn’t want to drop money on the full expensive setup right away, it’s a solid way to build things up over time

I got my pedals from mozaracing.com and I’ve been happy with them so far. The brake has a good amount of adjustment, which took a little messing around to figure out, but I think I’ve got it feeling about right for my setup now. No real complaints at this point

The shipping did arrive on time, which I appreciated, but the overall experience still left me feeling kind of ignored. I didn’t really feel like there was much communication or attention given to my order beyond it just showing up when expected.

I got my MOZA gear set up quickly, faster than I expected. The instructions were mostly clear, and everything was detected on the first try, which was a HUGE relief. Haven’t run into any real issues so far.

It’s good overall, but yeah, it feels kinda rough around the edges. I liked it, just think it could use a little more polish...

I was a little worried my pedals and shifter from another brand wouldn’t work properly with it, but after a bit of setup everything came together fine. The MOZA software picked things up well enough, and I’m happy with it so far.

One of my wheels ended up having an issue, and I wasn’t sure how annoying the whole warranty process was going to be, because sometimes you expect a lot of back-and-forth or being asked a million questions. But support got back to me really quickly, looked into it, and sorted out a warranty replacement without making it complicated. It was painless from start to finish, which I really appreciated.

I haven’t had any real issues with the MOZA software or the firmware updates, everything showed up like it was supposed to, the wheelbase updated fast, and after clicking around for a few minutes the settings started to make sense, which is nice because I really don’t want to spend half my time messing with software before I can actually drive.

I could tell quickly that the pedal angle and spacing felt right. I didn’t overthink it, they just felt comfortable as soon as I started racing. Even on longer sessions, my ankles don’t get tired like they used to...

I’ve been really happy with the paddle shifters so far. They have this solid, satisfying click and every shift feels quick without being too stiff or too soft. It makes driving a lot more fun. If they ever cheap out on this or make them feel mushy in a future model, I’d seriously consider looking at another car.